Genesys Cloud - Main

 View Only


Discussion Thread View
Expand all | Collapse all

New Salesforce WEM Activity Screen

  • 1.  New Salesforce WEM Activity Screen

    Posted 09-07-2023 19:52

    Hi,

    I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

    Thanks for the help,

    Steve


    #Integrations

    ------------------------------
    Steve Alix
    EDCi
    ------------------------------


  • 2.  RE: New Salesforce WEM Activity Screen

    Posted 09-08-2023 13:55

    Same here. I don't understand where I can find that new component. I keep having the same two: InteractionUtility and CustomerJourney.

    Looking forward for an answer.



    ------------------------------
    Carlos Correia
    Xseed-Consultoria e Sistemas de Informacao Lda
    ------------------------------



  • 3.  RE: New Salesforce WEM Activity Screen

    Posted 09-11-2023 10:29

    Hi, same here. There is nothing to configure. Maybe needs a new version from appExchange?

    Thanks,
    Pierre



    ------------------------------
    Pierre Schneider
    deliberate GmbH
    ------------------------------