Recently when generating schedules in Genesys, the system began generating schedules without breaks or meals, but not every day. In some cases just 2 days out of a 4 week schedule. When it does happen, it happens for every agent scheduled that day. The other days using the exact same workplans come out correct. Wondering if anyone has run into this before?
#Genesys Cloud CX
#Genesys Multicloud CX cloud
#Workforce Engagement Management
#WorkforceManagement#Scheduling------------------------------
James Weibel
M&T Bank
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