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  • 1.  Notification that "Web Chat" is received in Interaction Connect ?

    Posted 12-02-2022 11:01
    Hi guys, is there a way for us to get a notification that a legacy Web Chat has been received in Interaction Connect?

    Currently, we have assistants using Interaction Connect, they will be on a call or alt-tabbed out on a different task, a chat will come in and get assigned to them, and they do not get any notification.  We have had some customers waiting for 10-15 minutes before an assistant noticed a chat had come in.


    Thank you for any help.
    #ArchitectureandDesign
    #Implementation
    #Integrations
    #SystemAdministration
    #Unsure/Other
    #PureConnectQAEpisode

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    Louie Doulias
    University of Manitoba
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  • 2.  RE: Notification that "Web Chat" is received in Interaction Connect ?

    GENESYS
    Posted 12-08-2022 17:02

    Louie,

    One possible solution would be an Interaction Connect custom Add-In that subscribes for the events/conditions needed and then take action to notify the agent.

    See: https://help.genesys.com/developer/cic/docs/connectaddin/tutorial-watchqueue.html

    Best,
    Saul Lopez



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    Saul Lopez
    Genesys - Employees
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  • 3.  RE: Notification that "Web Chat" is received in Interaction Connect ?

    Posted 12-09-2022 08:57
    Thanks for your time for the response.  That seems a little bit beyond what I can do (programming for this).  

    I was hoping for something built in.  

    Louie Doulias
    IST - Infrastructure Maintenance
    Network Analyst & Data Centre Coordinator
    E3-620 EITC
    Cell:  204-599-1484