Workforce Engagement Management

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  • 1.  Notifying Agents who are NOT ONLINE of Same Day Overtime

    Posted 06-26-2024 11:22

    I am looking for some insights from my fellow Genesys Peeps.  

    We want to be able to send a message to our agents who are NOT logged in at work, letting them know that we have Same Day overtime available.  Ideally, we would be able to send a Blast message to a large group and those who are interested would be able to reply to us and we would be able to reply back to those individuals, individually.

    Is anyone using Genesys in this way?


    #WorkforceManagement
    #Scheduling
    #Notifications/Alerts
    #Other/NotSure
    #GeneralQuestion

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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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  • 2.  RE: Notifying Agents who are NOT ONLINE of Same Day Overtime

    Posted 06-26-2024 12:23

    Following



    ------------------------------
    Andrea Rushfeldt
    ATB Financial
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    Original Message


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