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Operate Genesys Cloud with keyboard shortcuts - also very useful for blind or visually impaired people - shortyDings

  • 1.  Operate Genesys Cloud with keyboard shortcuts - also very useful for blind or visually impaired people - shortyDings

    Posted 06-09-2022 07:43
    Hi all,

    I want to introduce a very unique solution for Genesys Cloud CX:

    shortyDings provides keyboard shortcuts in Genesys Cloud CX and thus enables more efficient work in the contact center. The definition of the shortcuts for the respective function can be defined by the user. Currently, the functions provided are designed for the inbound voice channel.

    The app is also available in the extended version: shortyDings +[assist]
    The +[assist]-version not only provides shortcuts, but also an input confirmation of the called function via voice output.

    The speech output is via text-to-speech and can be freely configured by the user per function and shortcut.

    Another advantage of is supported work with Genesys Cloud CX even if the application itself is only active in the background. Agents can work with it e.g. in their CRM application and receive calls, forward them and close them with WrapUp code without switching to the Genesys Cloud CX interface.

    This input confirmation can enable barrier-free working with Genesys Cloud CX and thus provides the Possibility to use Genesys Cloud CX also as a workstation for blind or visually impaired people. 

    More information can be found here: Deliberate GmbH - shortyDings, for sure it's also available in the AppFoundry.

    Best Regards
    Thomas

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    Thomas Mueller
    deliberate GmbH
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