Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

Depending on the event used, your event trigger response should give you the conversationId.

If you are using a campaign rule instead, consider using POST /api/v2/analytics/conversations/details/query

You could set the filter/search in the body to look for the outboundContactId which you will have access to from the contact list, and will give you conversationId and dnis amongst other items.  

When dealing with nested values, you are going to have to map those out in the translation map.

So in your example the output contract is just:

and the response template is:

Your actual response template may be a little more complicated, to handle defaults, and if you are returning all DNIS, then you may be dealing with an array, or need to get first from array etc. But hopefully this gets you started.

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

Hi Anton,

Thanks for this.  I tried this out and am having some difficulty with it.  I am noticing that it isn't returning values when I run it with this translation map, and it also still throws an error if I attempt to flatten it.  I am curious if you might be able to point me toward a reference for the translation map syntax, as I'd like to experiment with this further.

Thanks,

Matt

Depending on the event used, your event trigger response should give you the conversationId.

If you are using a campaign rule instead, consider using POST /api/v2/analytics/conversations/details/query

You could set the filter/search in the body to look for the outboundContactId which you will have access to from the contact list, and will give you conversationId and dnis amongst other items.  

When dealing with nested values, you are going to have to map those out in the translation map.

So in your example the output contract is just:

and the response template is:

Your actual response template may be a little more complicated, to handle defaults, and if you are returning all DNIS, then you may be dealing with an array, or need to get first from array etc. But hopefully this gets you started.

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

So copy the example I gave, exactly. So your output contract doesn't have any nested arrays, but you use the translation map to fetch those specific details from the nested array that you require.

Your output contract doesn't have to match the actual output, that is what the translation map is therefore, to translate the actual output to the outputs you want to use in architect. 

Hi Anton,

Thanks for this.  I tried this out and am having some difficulty with it.  I am noticing that it isn't returning values when I run it with this translation map, and it also still throws an error if I attempt to flatten it.  I am curious if you might be able to point me toward a reference for the translation map syntax, as I'd like to experiment with this further.

Thanks,

Matt

Depending on the event used, your event trigger response should give you the conversationId.

If you are using a campaign rule instead, consider using POST /api/v2/analytics/conversations/details/query

You could set the filter/search in the body to look for the outboundContactId which you will have access to from the contact list, and will give you conversationId and dnis amongst other items.  

When dealing with nested values, you are going to have to map those out in the translation map.

So in your example the output contract is just:

and the response template is:

Your actual response template may be a little more complicated, to handle defaults, and if you are returning all DNIS, then you may be dealing with an array, or need to get first from array etc. But hopefully this gets you started.

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

Hi

Which trigger topic are you planning to use? If you see dnis in the schema, you can just pass that to your workflow along with conversation id.

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

Thanks Muhammad,

This seems like a better approach than what I was trying before.  I've not done this before, but I've got a couple test configurations I am experimenting with at present using these two topics, both of which appear to contain DNIS.

v2.detail.events.conversation.{id}.user.start

v2.detail.events.conversation.{id}.acd.start

What I am struggling with at the moment is figuring out how to consume a variable from the trigger topic into the workflow as an input variable. I am curious if you would be willing to point me in the right direction for that.

Thanks,

Matt

Hi

Which trigger topic are you planning to use? If you see dnis in the schema, you can just pass that to your workflow along with conversation id.

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

Thanks Muhammad,

This seems like a better approach than what I was trying before.  I've not done this before, but I've got a couple test configurations I am experimenting with at present using these two topics, both of which appear to contain DNIS.

v2.detail.events.conversation.{id}.user.start

v2.detail.events.conversation.{id}.acd.start

What I am struggling with at the moment is figuring out how to consume a variable from the trigger topic into the workflow as an input variable. I am curious if you would be willing to point me in the right direction for that.

Thanks,

Matt

Hi

Which trigger topic are you planning to use? If you see dnis in the schema, you can just pass that to your workflow along with conversation id.

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt

Hi Matt

Ofcourse, here is what you need to do.  

1. Configure your Trigger with Data Format set to TopLevelPrimitives.

2. In your Workflow create following two string variables with Input to Flow ticked

conversationId
dnis

So when trigger will execute workflow, the variables will populate automatically. 

Thanks Muhammad,

This seems like a better approach than what I was trying before.  I've not done this before, but I've got a couple test configurations I am experimenting with at present using these two topics, both of which appear to contain DNIS.

v2.detail.events.conversation.{id}.user.start

v2.detail.events.conversation.{id}.acd.start

What I am struggling with at the moment is figuring out how to consume a variable from the trigger topic into the workflow as an input variable. I am curious if you would be willing to point me in the right direction for that.

Thanks,

Matt

Hi

Which trigger topic are you planning to use? If you see dnis in the schema, you can just pass that to your workflow along with conversation id.

Hello,

I am currently attempt to solve for a scenario in which a manually placed outbound call must have a piece of participant data set which is sourced from a data integration for a CRM system.  The vendor whose product consumes the participant data has indicated that this should be done via a trigger and workflow.

Right now I am working through a proof of concept for this design and trying to collect a DNIS within the workflow for use as an input for the necessary data integration.

I am attempting to use the API endpoint /api/v2/analytics/conversations/${input.conversationId}/details to source the dnis.

The above works in terms of retrieving the data, but the trouble is that the dnis I need is in a nested array, so I can't flatten it for use in Architect.

Also I am not entirely certain at the moment as to how to get the conversation ID into the workflow to start with and while I've not spent a lot of time on that part of the question, I am curious if anyone can make a recommendation for an approach in general.  In the end, I just need to get a DNIS into a data action on a manually placed outbound call and then put the output of that data action into participant data.

Thanks,

Matt