Hi all,

I must be having a very bad day to ask this but what's the difference between the Interaction ID and the Conversation ID? When I search the help I'm redirected here: 

https://help.mypurecloud.com/articles/get-conversation-id-support/  - Get a conversation ID for Customer Care

What (to my surprise) explains me how to copy the interaction ID.

From what I recall from the API course last year they are 2 different things, unless my brain is now playing tricks with me.

So lets then try this:

Take interaction ID from a dialler call and use that to add the nrs on the record into a DNC table:

#Integrations
#Outbound

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Ruud Reinold
BNP Paribas Personal Finance UK
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I am trying to reply to this part of your question ->

"I need to setup a rule that adds the number for a record to a DNC list with an expiration timer of 73 hours AND we want to add the record to Preview Campaign which requires the agent to place the call so yes we comply with both regulation points."

You can use wrap up rule that  'Append DNC Number' to a DNC list associated to your Campaign where you can set expiration of entry as well. You need to assign ruleset containing this rule to the Campaign that you want to enforce on. And assign DNC list to any Campaign that needs to block based on this DNC list..

Info on Call rules -> 

https://help.mypurecloud.com/articles/configure-rule-actions/

https://help.mypurecloud.com/articles/add-rule/

------------------------------
Kavita Mantripragada
Genesys - Employees
------------------------------

Original Message:
Sent: 03-13-2023 13:13
From: Ruud Reinold
Subject: Outbound Dialler and adding to DNC table

Hi all,

I must be having a very bad day to ask this but what's the difference between the Interaction ID and the Conversation ID? When I search the help I'm redirected here: 

https://help.mypurecloud.com/articles/get-conversation-id-support/  - Get a conversation ID for Customer Care

What (to my surprise) explains me how to copy the interaction ID.

From what I recall from the API course last year they are 2 different things, unless my brain is now playing tricks with me.

So lets then try this:

Take interaction ID from a dialler call and use that to add the nrs on the record into a DNC table:

POST     /api/v2/outbound/conversations/{conversationId}/dnc

The results are:

"message": "You are not authorized to perform the requested action.",

 "code": "not.authorized",

 "status": 403,

 "contextId":"bb01ad61-77f2-4777-935f-a1d7d0e70b78",

 "details": [],

 "errors": []

Wait, I'm a master admin, telephony admin and an outbound admin and I'm not allowed to add the record?

Yes there is a DNC table assigned to the campaign

I need to figure this out because we need to comply with UK regulations. When we abandon a call we're not allowed to dial that record back within 72 hours from any campaign. but if we dial again a number related to that record within the 72 hours we need to ensure there is an agent available to handle that call.

so I need to setup a rule that adds the number for a record to a DNC list with an expiration timer of 73 hours AND we want to add the record to Preview Campaign which requires the agent to place the call so yes we comply with both regulation points.

Yup my brain isn't in gear today. I'm for whatever reason today not on the ball, being new to this all.

Anyone who can straighten me out here please?

#Integrations
#Outbound

------------------------------
Ruud Reinold
BNP Paribas Personal Finance UK
------------------------------