Hi Jody,
Another question for you -
If I have multiple links in an email, is there any way to track
which link was clicked? I see that in the analytics/conversation detail endpoint: "extendedDeliveryStatus": "CLICK", is displayed so I doubt it, but wanted to check. Is there a roadmap for enhanced outbound email capability? Would love to better understand what features are coming soon.
Thanks,
Peter
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Peter Stoltenberg
TTEC Digital, LLC fka Avtex Solutions, LLC
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Original Message:
Sent: 01-25-2023 12:01
From: Peter Stoltenberg
Subject: Outbound Email - Delivery Status Details
Thanks, Jody!
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Peter Stoltenberg
TTEC Digital, LLC fka Avtex Solutions, LLC
Original Message:
Sent: 01-25-2023 08:22
From: Jody Nabuurs
Subject: Outbound Email - Delivery Status Details
Hi Peter,
I'm looking into this for you. I'll get back to you as soon as I have an answer. Thanks!
Jody
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Jody Nabuurs
Genesys - Employees
Original Message:
Sent: 01-23-2023 13:30
From: Peter Stoltenberg
Subject: Outbound Email - Delivery Status Details
Hello,
I am creating an email campaign and noticed that there are some great fields in the Delivery Status Details column when reporting on these interactions. I did have a question about the Unsubscribe Link, though. Is there anything special I need to do within my Campaign Email template to identify a link as an unsubscribe link? I added one in my template, labeled it "Unsubscribe". When I received the email, I clicked on the unsubscribe link, but this information is not tracking back to the Performance Views.
Any Thoughts?
#Outbound #DigitalChannels
#Outbound
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Peter Stoltenberg
TTEC Digital, LLC fka Avtex Solutions, LLC
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