Genesys Cloud CX

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  • 1.  Outbound Email - Delivery Status Details

    Posted 5 days ago
    Hello,

    I am creating an email campaign and noticed that there are some great fields in the Delivery Status Details column when reporting on these interactions. I did have a question about the Unsubscribe Link, though. Is there anything special I need to do within my Campaign Email template to identify a link as an unsubscribe link? I added one in my template, labeled it "Unsubscribe". When I received the email, I clicked on the unsubscribe link, but this information is not tracking back to the Performance Views.




    Any Thoughts?
    #Outbound #DigitalChannels​​
    #Outbound

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    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 2.  RE: Outbound Email - Delivery Status Details

    GENESYS
    Posted 3 days ago
    Hi Peter,
    I'm looking into this for you. I'll get back to you as soon as I have an answer. Thanks!
    Jody

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    Jody Nabuurs
    Genesys - Employees
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  • 3.  RE: Outbound Email - Delivery Status Details

    Posted 3 days ago
    Thanks, Jody!

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    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 4.  RE: Outbound Email - Delivery Status Details

    Posted 2 days ago
    Hi Jody,

    Another question for you  -

    If I have multiple links in an email, is there any way to track which link was clicked? I see that in the analytics/conversation detail endpoint: "extendedDeliveryStatus": "CLICK", is displayed so I doubt it, but wanted to check. Is there a roadmap for enhanced outbound email capability? Would love to better understand what features are coming soon.

    Thanks,
    Peter

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    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC
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  • 5.  RE: Outbound Email - Delivery Status Details

    GENESYS
    Posted 2 days ago
    Hi Peter,
    I sent you an email :)

    Thanks!
    Jody

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    Jody Nabuurs
    Genesys - Employees
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