Genesys Cloud CX

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  • 1.  Outbound Mini TCPA(Fl, OK) compliance

    Posted 5 days ago
    Hi All,

    I was wondering if anyone wanted to share how they are doing their mini TCPA compliance setup. The only solution I've been able to come up with is to split the campaigns. I tried looking at the rules but couldn't see a way to reliably determine if the call was placed vs skipped/zone blocked.

    Anyone got any suggestions?


    Eric Berkshire
    Broker Solutions, Inc. DBA New American Funding

  • 2.  RE: Outbound Mini TCPA(Fl, OK) compliance

    Posted 5 days ago
    I would use GeoScrub with to automatically know if you can dial a number in any state or city.  They keep track of the laws and give back a true or false if the number can be dialed.   This works seamlessly with the DNC list in Genesys Cloud.

    DNCScrub® | DNC Scrubbing Software | Lead Scrubbing


    Mitigate the risk of a state-specific violation during restricted call dates by running your scrub list against state and federal requirements.

    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect