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Outbound Prompt
Mayur Kammar
8 days ago
Hello, Has anyone tried using outbound prompts? For example when an agent dials a customer and when...
Robert Wakefield-Carl
8 days ago
We have had success using secure flows and some APIs to conference in a flow. Takes a bit and re...
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Outbound Prompt
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Mayur Kammar
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Posted 8 days ago
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Hello,
Has anyone tried using outbound prompts? For example when an agent dials a customer and when customer receives the call, there should be a prompt/announcement.
#Outbound
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RE: Outbound Prompt
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Robert Wakefield-Carl
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We have had success using secure flows and some APIs to conference in a flow. Takes a bit and requires some scripts to get working
Here are some ideas along this line:
https://genesyscloud.ideas.aha.io/ideas/OTB-I-181
https://genesyscloud.ideas.aha.io/ideas/OTB-I-451
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------
Original Message
Original Message:
Sent: 06-17-2022 10:58
From: Mayur Kammar
Subject: Outbound Prompt
Hello,
Has anyone tried using outbound prompts? For example when an agent dials a customer and when customer receives the call, there should be a prompt/announcement.
#Outbound
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