Hello,

Has anyone tried using outbound prompts? For example when an agent dials a customer and when customer receives the call, there should be a prompt/announcement.
#Outbound

We have had success using secure flows and some APIs to conference in a flow.    Takes a bit and requires some scripts to get working

Here are some ideas along this line:

https://genesyscloud.ideas.aha.io/ideas/OTB-I-181

https://genesyscloud.ideas.aha.io/ideas/OTB-I-451


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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 06-17-2022 10:58
From: Mayur Kammar
Subject: Outbound Prompt

Hello,

Has anyone tried using outbound prompts? For example when an agent dials a customer and when customer receives the call, there should be a prompt/announcement.
#Outbound