Genesys Cloud CX

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  • 1.  Outbound Prompt

    Posted 06-17-2022 10:59

    Has anyone tried using outbound prompts? For example when an agent dials a customer and when customer receives the call, there should be a prompt/announcement.

  • 2.  RE: Outbound Prompt

    Top 25 Contributor
    Posted 06-17-2022 21:32
    We have had success using secure flows and some APIs to conference in a flow.    Takes a bit and requires some scripts to get working

    Here are some ideas along this line:

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

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