Genesys Cloud - Main

Hi Community,

We have a business case to address, we are using participant data to log API transaction status and we need to read the participant data almost in real-time to check for integration errors between API and Genesys and sent alerts. 

Only solution I can think is to use Genesys API to extract the participant data, store it in external DB and read the information from table. 

Any input is much appreciated. 

Hi Vincent, 

One option might be to use the v2.detail.events.conversation.{id}.attributes event topic

https://developer.genesys.cloud/notificationsalerts/notifications/available-topics#v2-detail-events-conversation--id--attributes

Thing to remember though depending on the flow type etc, the participant data isn't available live, inflow queue for example, the participant data is only available when the flow ends.

But otherwise the above topic should trigger whenever the attributes update, and provide you the attributes in the result.

Thank  you @Anton Vroon

A min or two delay would still work, we are looking at sending an email notification if error is encountered during execution of the API. 

No worries. I haven't had to do this myself yet, but the trigger event mentioned is what I would look at.

Other potentially option is a workflow which have the feature for email notifications built in.

Workflows have a send notification action, which can be used anywhere in the flow, data action failure/timeout paths etc.

And easy enough to create an event which triggers a workflow. 

Might not work for every scenario you have, but worth a look.