I turned added these three permissions to my custom WFM role. Maybe I didn't need all three, but those are the ones I chose and it worked. This gave them the Campaign Management options only so they could turn the campaigns on and off.
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[Gina] [Palmer]
[Workforce Manager]
[Papa]
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Original Message:
Sent: 09-12-2023 15:30
From: Paul Simpson
Subject: Permissions Needed to turn Outbound Voice Campaigns on and Off
Care to share? (In case someone else is searching for this answer and finds this thread... 😉)
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 09-12-2023 11:39
From: Gina Palmer
Subject: Permissions Needed to turn Outbound Voice Campaigns on and Off
Nevermind! I figured it out.
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[Gina] [Palmer]
[Workforce Manager]
[Papa]
Original Message:
Sent: 09-11-2023 09:26
From: Gina Palmer
Subject: Permissions Needed to turn Outbound Voice Campaigns on and Off
Hi! I am trying to give my WFM team permissions so they would be able to use the Campaign Management module to turn Outbound Campaigns on and off. I don't want them to be able to do anything other than that with the Outbound Campaigns. Does anyone know exactly what permissions are needed for that one function?
#Outbound
#Security
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[Gina] [Palmer]
[Workforce Manager]
[Papa]
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