Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  Permissions Needed to turn Outbound Voice Campaigns on and Off

    Posted 09-11-2023 09:26

    Hi!  I am trying to give my WFM team permissions so they would be able to use the Campaign Management module to turn Outbound Campaigns on and off.  I don't want them to be able to do anything other than that with the Outbound Campaigns.  Does anyone know exactly what permissions are needed for that one function?


    #Outbound
    #Security

    ------------------------------
    [Gina] [Palmer]
    [Workforce Manager]
    [Papa]
    ------------------------------


  • 2.  RE: Permissions Needed to turn Outbound Voice Campaigns on and Off

    Posted 09-12-2023 11:40

    Nevermind!  I figured it out.



    ------------------------------
    [Gina] [Palmer]
    [Workforce Manager]
    [Papa]
    ------------------------------



  • 3.  RE: Permissions Needed to turn Outbound Voice Campaigns on and Off

    Posted 09-12-2023 15:30

    Care to share? (In case someone else is searching for this answer and finds this thread... 😉)



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



  • 4.  RE: Permissions Needed to turn Outbound Voice Campaigns on and Off

    Posted 09-13-2023 08:53
    Edited by Gina Palmer 09-13-2023 08:53

    I turned added these three permissions to my custom WFM role.  Maybe I didn't need all three, but those are the ones I chose and it worked.  This gave them the Campaign Management options only so they could turn the campaigns on and off. 



    ------------------------------
    [Gina] [Palmer]
    [Workforce Manager]
    [Papa]
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources