Workforce Engagement Management

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  • 1.  Picking up overtime shifts in an automated way?

    Posted 09-14-2022 12:40
    Hi all - is there a way to populate overtime shifts and allow agents to pick them up without a trade shift? I'd like to be able to post block shifts for extra hours and have agents accept them without substantial manual edits per agent if possible.
    #WorkforceEngagementManagement
    #WorkforceManagement
    #Scheduling

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    Crystal Daniels
    Blucora, Inc.
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  • 2.  RE: Picking up overtime shifts in an automated way?

    Posted 09-15-2022 07:06
    Here is an Idea that solves your problem. We are using excel to manage open shifts now.

    https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-39

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    Greg Barrett
    Outdoor Network LLC
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  • 3.  RE: Picking up overtime shifts in an automated way?

    GENESYS
    Posted 09-15-2022 12:49
    Edited by Annick Duffy 09-15-2022 12:49
    Hi Crystal,
    Your request is one that may be resolved with our upcoming roadmap item https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-6 Schedule First - there will be capabilities that address the need to empower employee's to manage their work/life balance with AI-powered insights and streamlined Scheduling processes. The ability to view their Work Plan, see alternate work plans or request a new workplan is in the works. Trading with the "house" & adding activities to their schedule based on business rules is also being developed. Keep on eye on the "What's Next" Webinars on the events tab as Cam Smith (VP Product Mgmt) highlights the upcoming product roadmap items every month.
    If you need additional information, we can reach out directly.

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    Annick Duffy
    WEM Knowledge Hub Leader
    Genesys.com
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