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  • 1.  Policies - Wrap Up Code

    NEW MEMBER
    Posted 11 days ago

    Hi there,

    Does a permission need to be turned on to create policies based off of wrap up codes? It says No matches while trying to choose one.


    #Unsure/Other

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    Caitlyn Petrousek
    eFinancial, LLC
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  • 2.  RE: Policies - Wrap Up Code

    Posted 11 days ago

    The User who is configuring the policies should have the permissions assigned to his/her profile as per https://help.mypurecloud.com/articles/create-recording-policy/ 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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    Original Message


  • 3.  RE: Policies - Wrap Up Code

    NEW MEMBER
    Posted 10 days ago

    Thank you Tatjana! We have ran policies before with no problem, so I'm assuming our permissions are turned on. heres an example of what I'm running into



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    Caitlyn Petrousek
    eFinancial, LLC
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    Original Message


  • 4.  RE: Policies - Wrap Up Code

    Posted 10 days ago

    Hi Caitlyn,

    Please check if you have permission "routing:wrapupCode:search" assigned to your profile? 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


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