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  • 1.  Post-call Voice Survey

    Posted 05-04-2023 03:50

    i know that post-call voice survey is not supported by Genesys, but I've found and use this:

    it works well for NPS, but when i add 2nd question, i can't find proper input place.
    it using answerID:
    "answerOptions": [{
    "id": "01b28df9-00cb-4ffa-9631-5cb9d5617920",
    "text": "1",
    "value": 1
    }, {
    "id": "c31a11e5-391c-4720-a249-92da59f937b0",
    "text": "2",
    "value": 2
    }, {
    "id": "aa2a8cc9-86d6-4e4b-976f-5768e2f238a2",
    "text": "3",
    "value": 3
    }, {
    "id": "abf50314-5787-4a3a-91a8-cb0196608be2",
    "text": "4",
    "value": 4
    }, {
    "id": "f911aa12-b2a3-497c-86da-1da3e3739ebc",
    "text": "5",
    "value": 5

    and in NPS question it's simple:
    "npsScore": 10 =>. "npsScore": $ {input.question2}

    Do you have any ideas how to solve it?


    Fedor Egorov
    Dreamlines GmbH

  • 2.  RE: Post-call Voice Survey
    Best Answer

    Posted 05-25-2023 10:19

    Found a way how to solve it:

    • add Switch into Flow (where i update data table)
    • convert answer from DTMF to answerID (as in json)
    • and then just Post in survey in proper format.

      Thanks to Philip Thys, who helped with this!

    Fedor Egorov
    Dreamlines GmbH

  • 3.  RE: Post-call Voice Survey

    Posted 09-07-2023 03:33

    Been trying to wrap my head around this. Could you share the screenshots of the changes that you did as opposed to the github method? Thanks. 

    Amier Asyraf
    Radiant Communication Sdn.Bhd.

  • 4.  RE: Post-call Voice Survey

    Posted 05-30-2023 04:09

    We were able to enable voice survey form. 
    Is there any workaround to store comments from user which are passed as response to survey questions like - Thank you for participating in this survey.  If you would like to leave additional comments, please press 1. Otherwise, please hang up. Thank you.

    Ayan Ayan
    Cognizant Technology Solutions India Private Limited

  • 5.  RE: Post-call Voice Survey

    Posted 05-31-2023 08:20

    Appfoundry Partner Commerce.Ai has a great solution for this. @Jay Acosta can help you here.

    Steve Alix

  • 6.  RE: Post-call Voice Survey

    Posted 05-31-2023 09:15

    Steven, Thanks for the mention here..

    Here are some details on our Post Call  IVR Voice Survey. Our Voice Survey Platform is a Premium Application. We support over 100 languages and offer the standard DTMP as well as the ability to extract insights and sentiment from Voice. Details below. Happy to connect for a demo.

    Commere.AI Voice Survey:

     Commerce.AI Voice Survey One Pager > 

    Jay Acosta

    Jay Acosta
    Tall Idea Labs DBA Commerce.AI

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