Genesys Cloud CX

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Print/download not ended email

  • 1.  Print/download not ended email

    Posted 4 days ago
    Hi,

    our customer would like to work with emails in Genesys. They want, that when agent receive email from external customer and not yet ended interaction, that he/she can print (or download) content of email. Agent can download content of email, when he/she ended interaction and email was written into transcript of interaction. Is some option that he/she can print (or download) not ended email interaction?

    Best regards,
    Marjana
    #DigitalChannels

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    Marjana Hlebanja
    Logix d.o.o.
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