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  • 1.  Print/download not ended email

    Posted 01-24-2023 06:56

    our customer would like to work with emails in Genesys. They want, that when agent receive email from external customer and not yet ended interaction, that he/she can print (or download) content of email. Agent can download content of email, when he/she ended interaction and email was written into transcript of interaction. Is some option that he/she can print (or download) not ended email interaction?

    Best regards,

    Marjana Hlebanja
    Logix d.o.o.

  • 2.  RE: Print/download not ended email

    Posted 03-17-2023 00:46

    If the agents right-mouse click on the Email before sending and chooses Print, they should be able to print just the information in the reply frame.

    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect

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