Genesys Cloud CX

 View Only
Discussion Thread View

Print/download not ended email

  • 1.  Print/download not ended email

    Posted 4 days ago

    our customer would like to work with emails in Genesys. They want, that when agent receive email from external customer and not yet ended interaction, that he/she can print (or download) content of email. Agent can download content of email, when he/she ended interaction and email was written into transcript of interaction. Is some option that he/she can print (or download) not ended email interaction?

    Best regards,

    Marjana Hlebanja
    Logix d.o.o.