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  • 1.  Problems trying to Access / Playback Live Voice Interactions

    Posted 04-19-2024 07:44
      |   view attached

    Hi all.

    Anyone having issues playing back / viewing live voice interactions?

    When trying access a live interaction, it looks like the attached pic.

    Raised with Case.


    #Omni-ChannelDesktop/UserInterface
    #QualityManagement
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

    ------------------------------
    Dan Wong
    Domestic & General Services Limited
    ------------------------------


  • 2.  RE: Problems trying to Access / Playback Live Voice Interactions

    Posted 27 days ago

    So, you shouldn't be a seeing any wavefile, but a message that the conversation is still in progress.  Are you sure this is a live view?   Also, that wavefile is very strange.  Can you make sure your recording codec is set to Opus in the Trunk Settings?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Problems trying to Access / Playback Live Voice Interactions

    Posted 25 days ago

    Hi Robert,

     

    Thanks for the response.

     

    Was linked to an incident in our region causing delays in some real time data and Interactions.

     

    Issue has since been resolved 😊

     

    Daniel

     

     






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