Hello,
I am wondering how I can pass the ANI and Conversation ID from a inbound flow to workflow?
We are attempting to use the process automation, i created a trigger (this is only for testing at the moment) but its not passing the details needed.
I have setup a set participant data in the inbound flow to attempt to pass the ANI and Convo ID,
any ideas?
below is the trigger i created (this is setup in our dev env so there is no calls besides my testing coming in)
{
"topicName": "v2.detail.events.conversation.{id}.customer.end",
"name": "Abandoned_Calls_Routing",
"description": "Test",
"target": {
"type": "Workflow",
"id": "my id is here"
},
"matchCriteria": [
{
"jsonPath": "direction",
"operator": "Equal",
"value": "INBOUND"
},
{
"jsonPath": "mediaType",
"operator": "Equal",
"value": "VOICE"
}
],
"enabled": true
}
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