Our Product Teams maintain an internal library about individual job positions and roles within our industry. The Archetype and User Role/Persona definition is leveraged extensively across all stages of research and development as an anchor of our understanding of the industry as a whole.
As you can imagine with a large internal workforce at Genesys not everyone can retain a deep understanding of the role of a 'Quality Evaluator' or 'Real Time Analyst'. For this we map summary information and then subsequent detailed knowledge for our teams to use as capabilities are built.
For example; Community members who have assisted in our research and or design sessions as part of the sponsor user program would remember these conversations in the past.
To open up a more open dialogue on this topic. I wanted to invite the community to contribute your own job descriptions for the roles that you have as additions to the larger collection of resources we already have. If the community have significant interest in this topic we could potentially run a broader set of sessions to invite casual conversation on the individual positions, pain points, needs and the like where we can share our findings for validation also.
This information will allow us to improve our existing data set that represent the roles and positions/responsibilities that your staff have as part of our wider considerations around developed capabilities. In turn a better quality product can be created including innovation while we focus on meeting the core needs of your employees, and fellow team members. Which is a core goal for us on the product team.
If you feel you can contribute with Job Descriptions, please either message me directly here or comment below and we will be in touch. If you are feeling extra helpful (maybe even brave?) feel free to post the job description below and invite community conversation. We would love to hear from you and more so invite a community conversation on these topics.
Genesys Product Management
VP, Product Management - Workforce Engagement Management