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  • 1.  Provisionning of CIsco 7960 Phones with Genesys Cloud BYOC On-Premise

    Posted 11 days ago

    Dear Community Memebers, 

    We are setting up Genesys cloud platform as BYOC On-premise option & want to use existing Cisco phones with it.
    We have already provisoned & tested Polycom VV201 model but stuck with cisco phone.

    If anyone has any experience on it please guide.


    #SIP/VolP
    #Telephony

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    Regards,
    Subhash Srivastava

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  • 2.  RE: Provisionning of CIsco 7960 Phones with Genesys Cloud BYOC On-Premise

    Posted 8 days ago
    Edited by Vaun McCarthy 8 days ago

    Assuming of course you're running the SIP firmware and not SCCP on those phones then this thread may give you some pointers.  It was mostly around SIP softphones but some of what Robert suggested in it might help too.

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=f694c901-561b-4804-b9d7-f0422153fc44&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4



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    Vaun McCarthy
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  • 3.  RE: Provisionning of CIsco 7960 Phones with Genesys Cloud BYOC On-Premise

    Posted 4 days ago

    Hi Varun, 

    Thanks for your sugeestion.
    Tried cofiguring the phone using suggested artile but couldn't succeed.

    Do you have any specific suggestion on what to configure on cloud side & Cisco Phone side ?
    Or if you have some kind of configuration manual, please share



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    Subhash Srivastava
    Nucleus Software Exports Limited
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