Hello,

We are developing a WDE customization adding a button that puts an email in a workbin using RequestPlaceInWorkbin.

To create this request we need to fill the attribute ProxyClientId. Does anyone know where to find this value?

Thanks in advance.

#Implementation

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.
------------------------------

More information. 

To get the InteractionServerProtocol we are doing this (the code is not complete, but to give you an idea of how are we trying to get this):

IAgent myAgent = container.Resolve<IAgent>();IEnterpriseServiceProvider enterpriseService = myAgent.EntrepriseService;channelService = enterpriseService.Resolve<IChannelService>("channelService");...InteractionServerProtocol protocol = null;channelList = channelService.ListChannels();foreach (Genesyslab.Enterprise.Model.Channel.IClientChannel chn in channelList)                {                    if (chn.Protocol is Genesyslab.Platform.OpenMedia.Protocols.InteractionServerProtocol)                    {                        protocol = (chn.Protocol as InteractionServerProtocol);                    }                }                ...try            {                WorkbinInfo oWorkbinInfo = WorkbinInfo.Create("XXX.workbin_in_progress");                oWorkbinInfo.WorkbinAgentId = MyContainer.GetInstance().agent.UserName;                                ReasonInfo oReasonInfo = ReasonInfo.Create("No Reason", "");                RequestPlaceInWorkbin oWorkbinRequest = RequestPlaceInWorkbin.Create(interactionId, oWorkbinInfo, oReasonInfo);                                oWorkbinRequest.ProxyClientId = protocol.ProxyId;                               oWorkbinRequest.Reason.ReasonSystemName = "No Reason";                IMessage res = protocol.Request(oWorkbinRequest);            }            catch (Exception ex)            {                log.Error(ex.Message, ex);                return -1;            }

In the variable res we have this:

'EventError' ('126')message attributes:attr_ref_id [int] = 39attr_error_code [int] = 3attr_error_desc [str] = "Unknown client id in request from proxy"

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.

Original Message:
Sent: 08-28-2023 07:23
From: Ricardo Sosa
Subject: ProxyClientId

Hello,

We are developing a WDE customization adding a button that puts an email in a workbin using RequestPlaceInWorkbin.

To create this request we need to fill the attribute ProxyClientId. Does anyone know where to find this value?

Thanks in advance.

#Implementation

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.
------------------------------

Hi Ricardo,

Instead of using:

protocol.ProxyId

Try using:

protocol.ServerContext.ProxyId

.

------------------------------
Pete Hoyle
Genesys - Employees

Original Message:
Sent: 08-28-2023 09:09
From: Ricardo Sosa
Subject: ProxyClientId

More information. 

To get the InteractionServerProtocol we are doing this (the code is not complete, but to give you an idea of how are we trying to get this):

IAgent myAgent = container.Resolve<IAgent>();IEnterpriseServiceProvider enterpriseService = myAgent.EntrepriseService;channelService = enterpriseService.Resolve<IChannelService>("channelService");...InteractionServerProtocol protocol = null;channelList = channelService.ListChannels();foreach (Genesyslab.Enterprise.Model.Channel.IClientChannel chn in channelList)                {                    if (chn.Protocol is Genesyslab.Platform.OpenMedia.Protocols.InteractionServerProtocol)                    {                        protocol = (chn.Protocol as InteractionServerProtocol);                    }                }                ...try            {                WorkbinInfo oWorkbinInfo = WorkbinInfo.Create("XXX.workbin_in_progress");                oWorkbinInfo.WorkbinAgentId = MyContainer.GetInstance().agent.UserName;                                ReasonInfo oReasonInfo = ReasonInfo.Create("No Reason", "");                RequestPlaceInWorkbin oWorkbinRequest = RequestPlaceInWorkbin.Create(interactionId, oWorkbinInfo, oReasonInfo);                                oWorkbinRequest.ProxyClientId = protocol.ProxyId;                               oWorkbinRequest.Reason.ReasonSystemName = "No Reason";                IMessage res = protocol.Request(oWorkbinRequest);            }            catch (Exception ex)            {                log.Error(ex.Message, ex);                return -1;            }

In the variable res we have this:

'EventError' ('126')message attributes:attr_ref_id [int] = 39attr_error_code [int] = 3attr_error_desc [str] = "Unknown client id in request from proxy"

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.

Original Message:
Sent: 08-28-2023 07:23
From: Ricardo Sosa
Subject: ProxyClientId

Hello,

We are developing a WDE customization adding a button that puts an email in a workbin using RequestPlaceInWorkbin.

To create this request we need to fill the attribute ProxyClientId. Does anyone know where to find this value?

Thanks in advance.

#Implementation

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.
------------------------------

Thank you Pete,

we already tried with that one and did not work.

Anyway, eventually we got this thread id by subscribing to the events but this way led no where. If the interaction is not assigned to the agent, it is not working. 

Thank you.

Hi Ricardo,

Instead of using:

protocol.ProxyId

Try using:

protocol.ServerContext.ProxyId

.

------------------------------
Pete Hoyle
Genesys - Employees

Original Message:
Sent: 08-28-2023 09:09
From: Ricardo Sosa
Subject: ProxyClientId

More information. 

To get the InteractionServerProtocol we are doing this (the code is not complete, but to give you an idea of how are we trying to get this):

IAgent myAgent = container.Resolve<IAgent>();IEnterpriseServiceProvider enterpriseService = myAgent.EntrepriseService;channelService = enterpriseService.Resolve<IChannelService>("channelService");...InteractionServerProtocol protocol = null;channelList = channelService.ListChannels();foreach (Genesyslab.Enterprise.Model.Channel.IClientChannel chn in channelList)                {                    if (chn.Protocol is Genesyslab.Platform.OpenMedia.Protocols.InteractionServerProtocol)                    {                        protocol = (chn.Protocol as InteractionServerProtocol);                    }                }                ...try            {                WorkbinInfo oWorkbinInfo = WorkbinInfo.Create("XXX.workbin_in_progress");                oWorkbinInfo.WorkbinAgentId = MyContainer.GetInstance().agent.UserName;                                ReasonInfo oReasonInfo = ReasonInfo.Create("No Reason", "");                RequestPlaceInWorkbin oWorkbinRequest = RequestPlaceInWorkbin.Create(interactionId, oWorkbinInfo, oReasonInfo);                                oWorkbinRequest.ProxyClientId = protocol.ProxyId;                               oWorkbinRequest.Reason.ReasonSystemName = "No Reason";                IMessage res = protocol.Request(oWorkbinRequest);            }            catch (Exception ex)            {                log.Error(ex.Message, ex);                return -1;            }

In the variable res we have this:

'EventError' ('126')message attributes:attr_ref_id [int] = 39attr_error_code [int] = 3attr_error_desc [str] = "Unknown client id in request from proxy"

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.

Original Message:
Sent: 08-28-2023 07:23
From: Ricardo Sosa
Subject: ProxyClientId

Hello,

We are developing a WDE customization adding a button that puts an email in a workbin using RequestPlaceInWorkbin.

To create this request we need to fill the attribute ProxyClientId. Does anyone know where to find this value?

Thanks in advance.

#Implementation

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.
------------------------------