Hi!  

Can anyone tell me how to export a report for specific activity codes?  For example, I only want to pull the "Training" for a particular scheduling period.  Or the Break and Lunch activities.  I've only been able to pull all the segments in the entire schedule set l and then I have to filter my report.  

Hi Gina, 

at the moment the export function is All Activity Codes. This is an area that we'd like to improve and there are a few ideas in the Genesys Ideas Lab, I think this is a close match to your request:

Report on scheduled Activity Codes

Please take a look, up vote and comment to help us best understand specific use cases.

Thanks, 

Paul

Hi!  

Can anyone tell me how to export a report for specific activity codes?  For example, I only want to pull the "Training" for a particular scheduling period.  Or the Break and Lunch activities.  I've only been able to pull all the segments in the entire schedule set l and then I have to filter my report.  

Paul,

How do you export All Activity Code report? 

Thanks

Hi Gina, 

at the moment the export function is All Activity Codes. This is an area that we'd like to improve and there are a few ideas in the Genesys Ideas Lab, I think this is a close match to your request:

Report on scheduled Activity Codes

Please take a look, up vote and comment to help us best understand specific use cases.

Thanks, 

Paul

Hi!  

Can anyone tell me how to export a report for specific activity codes?  For example, I only want to pull the "Training" for a particular scheduling period.  Or the Break and Lunch activities.  I've only been able to pull all the segments in the entire schedule set l and then I have to filter my report.  

Hi Julie,

you'd need to use the Export Schedules feature on the Schedule Admin view. There is more information on what is involved in the following Resource Centre article:
https://help.mypurecloud.com/articles/export-the-schedule/ 

Paul

Paul,

How do you export All Activity Code report? 

Thanks

Hi Gina, 

at the moment the export function is All Activity Codes. This is an area that we'd like to improve and there are a few ideas in the Genesys Ideas Lab, I think this is a close match to your request:

Report on scheduled Activity Codes

Please take a look, up vote and comment to help us best understand specific use cases.

Thanks, 

Paul

Hi!  

Can anyone tell me how to export a report for specific activity codes?  For example, I only want to pull the "Training" for a particular scheduling period.  Or the Break and Lunch activities.  I've only been able to pull all the segments in the entire schedule set l and then I have to filter my report.  

Thanks Paul. I take it there's no way to do a time frame? You can only pull from each individual schedule? Ex: If I wanted to know how much training took place this year. I'd have to export and combine each schedule to figure that out? 

Hi Julie,

you'd need to use the Export Schedules feature on the Schedule Admin view. There is more information on what is involved in the following Resource Centre article:
https://help.mypurecloud.com/articles/export-the-schedule/ 

Paul

Paul,

How do you export All Activity Code report? 

Thanks

Hi Gina, 

at the moment the export function is All Activity Codes. This is an area that we'd like to improve and there are a few ideas in the Genesys Ideas Lab, I think this is a close match to your request:

Report on scheduled Activity Codes

Please take a look, up vote and comment to help us best understand specific use cases.

Thanks, 

Paul

Hi!  

Can anyone tell me how to export a report for specific activity codes?  For example, I only want to pull the "Training" for a particular scheduling period.  Or the Break and Lunch activities.  I've only been able to pull all the segments in the entire schedule set l and then I have to filter my report.