Hi, apologies if this isn't the correct place to ask, but is there a way to show what kind of a call an agent is currently on via Pulse? i.e. display either the DN/Agent Group/Skill related to the active interaction?

Just to add, I've been able to use Result = G.GetDNIS(Data.Current_Status.Value) to get the DNIS value, but that isn't suitable.

#ArchitectureandDesign
#Reporting/Analytics

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Christopher Hopper
Royal Mail
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Hi @Christopher Hopper,

You could take a look at Genesys Doc:

https://docs.genesys.com/Documentation/EZP/9.0.0/User/RTRFormulas.

Regards,

SG

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Saugort Dario Garcia
Interacciones Inteligentes S.A.
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Original Message:
Sent: 12-08-2023 05:52
From: Christopher Hopper
Subject: Pulse - View call and agent is currently on?

Hi, apologies if this isn't the correct place to ask, but is there a way to show what kind of a call an agent is currently on via Pulse? i.e. display either the DN/Agent Group/Skill related to the active interaction?<o:p></o:p>

Just to add, I've been able to use Result = G.GetDNIS(Data.Current_Status.Value) to get the DNIS value, but that isn't suitable.<o:p></o:p>

#ArchitectureandDesign
#Reporting/Analytics

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Christopher Hopper
Royal Mail
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