Hello ,

we moved from pureconnect to genesys cloud few months ago. we are having difficulties archiving the recordings from pureconnect to azure storage location. 

we created a recording policy in pureconnect and we see that archiving is happening but not as expected. we can see only 15-20% recordings are being archived. other recroings are not archiving, i checked the recoring logs but couldnt find anything. 

anybody has any suggestion ? 

Thanks 

Sardar Mohammed