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  • 1.  PureConnect EOL

    Posted 06-14-2022 16:55
    Since Pure Connect EOL announcement. Does anyone know which Genesys product  still allows customization like Pureconnect? 
    Does any one else have any experience or recommendations from migration away from Genesys product as a repalcement?

    Richard Smidt
    Smart Start, Inc

  • 2.  RE: PureConnect EOL

    Posted 06-15-2022 02:22
    I don't think you're going to find an exact 1:1 replacement, and it'll be about what features you're not willing to part with vs those you'll have to decide if worth it.

    Whilst I haven't extensively used Genesys Multicloud CX (formely PureEngage and Genesys' original on-premise product) - this seems like the most customisable platform that with development effort could replicate PureConnect better than what Genesys Cloud CX (formerly PureCloud) can.

    Also depends if you used PureConnect as a Unified Communications / Enterprise Communications platform as well as Contact Centre - as Genesys Cloud CX only offers very basic UC (telephone) functionality - otherwise you'd need to consider integrating Genesys Cloud with Teams or Zoom phone.


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