View Only

Discussion Thread View
  • 1.  PureConnect WebRTC integration w Genesys Cloud

    Posted 05-08-2023 09:56

    Hi all,

    Curious, are there any others out there using the PureConnect WebRTC integration with Genesys Cloud?

    If so, are you receiving recurring monthly charges for your on-prem edge devices?

    Also, have you ran into an issue to which is intermittent and only impacting certain agents to which the call is delivered and when the agent answers in Connect (SIP traffic seems fine), the RTP/Audio stream isn't delivered? The answering agents Genesys Cloud Voicemail announcement is heard when this occurs and we weren't able to find any firewall blocks. 

    The webRTC integration seems rather complex and there isn't excessive documentation on it.

    Thanks in advance! As always any suggestions or tips are appreciated.



  • 2.  RE: PureConnect WebRTC integration w Genesys Cloud

    Posted 05-10-2023 11:15

    I'm not sure if you are a Genesys Beyond subscriber, but if you are, there was a webinar on this a couple of years back, which should've been recorded and available to subscribers.

    I know the documentation is lacking, but that webinar may help with some pointers?


    Paul Simpson
    Eventus Solutions Group

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources