Hello,
We've been using policies and getting good results now. I've had a couple of questions come up that I thought I'd ask here.
Will using the out-of-office status stop evaluations from being delivered to an evaluator?
When setting policies for phone evaluations we find we can just choose agents and the number of evaluations for the period.
but with an email policy unless we add specific queue nothing is delivered. Is this expected behavior?
Is there a minimum that needs to be selected for each interaction type?
#QualityManagement------------------------------
Daniel Cross
Bright Horizons Family Solutions LLC
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