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Hello Community,I need your help with chat routing configuration.
We've got a queue with agents A1, A2, ... A10,and agent utilization for chat is set to 2 for all agents (Chat Maximum Capacity = 2).By default, if all agents are on queue status, every agent receives one interaction, and only if there are more interactions than agents, agents receive second interaction.Our customer asks to change this behavior, so at the beginning, agent A1 receives 2 interactions, and only then agent A2 receives next two interactions and so on.Is it possible to configure chat routing this way?Thanks,Irina
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