Hi Jeffrey, reading about I believe the idea is when you setup an intent you automatically are required to setup a task for that intent, and the end user can ask about that intent at any point while using the bot.
I haven't had a chance to play around with it yet, but my current thinking is there is a limitation if you need to have only some intents active at certain points in the flow you may have to use separate bots.
Edit: The actual action you would use in Architect, would be any of the Ask Actions, probably the Digital Menu to give some examples for the customer.
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Anton Vroon
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Original Message:
Sent: 11-06-2022 19:26
From: Jeffrey Hoogkamer
Subject: Questions about Digital Bot Flows in Genesys Cloud
@Mitchell Mason @Gemma Alvarez @Jane Hendricks - any advice on how to ask for intent in a digital bot flow?
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Jeff
Original Message:
Sent: 10-25-2022 22:39
From: Jeffrey Hoogkamer
Subject: Questions about Digital Bot Flows in Genesys Cloud
Hi Team,
Not sure if I missed this being covered in the video - but how do we Ask for Intent in a Digital Bot Flow?
In the regular Bot flow, there's an option to 'Ask for Intent' under the Ask toolbox actions - and this is what we have configured currently.
Looking at the Digital Bot Flows and how to use these to expand the functionality into using the cards, carousels and rich text, it seems there's no way to ask for intent (only Yes/No or Slot)?
I understand there's the new Digital Menu option - but this has defined buttons and isn't an open-ended question.
Cheers,
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Jeff
Original Message:
Sent: 10-20-2022 14:41
From: Jane Hendricks
Subject: Questions about Digital Bot Flows in Genesys Cloud
ICYMI my colleagues @Mitchell Mason and @Gemma Alvarez were featured in the recent Genesys Cloud Q&A Show (Episode 32). Watch the replay here. We've been getting questions about Genesys Bot Flows so we want to make sure you know that we are happy to answer any questions you have at this time. Drop a reply here or start a discussion. We would love to hear from you!
https://www.youtube.com/watch?v=9Zi3DQEddcQ
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
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Jane Hendricks
Genesys - Employees
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