This is a hard limit. Those views update with realtime notifications with each queue being added contributing to an additional realtime subscription. If we went above 150, users could start to lose realtime subscriptions elsewhere like chat notifications, user's online status, inbox notifications, etc. Pumping in data to the browser in realtime for more than 150 queues at once can also make user's browsers struggle to receive that much information. That could lead to higher minimum machine spec requirements, higher bandwidth requirements, slow application experience, or failure to load the view at all.
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Ryan Legner
Staff Product Manager, Genesys Cloud CX
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Original Message:
Sent: 01-10-2023 08:26
From: Fabiano Benedetti
Subject: Queue Views (activity/performance) : maximum number of queues in filter
We noticed that the maximum number of queues that can be selected in a queue view (activity/performance) is limited to 150. Is this a hard limit or is there a way to increase this number ?
#Reporting/Analytics
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Fabiano Benedetti
NTT Belgium NV/SA
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