Genesys Cloud CX

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  • 1.  Custom Payload in Dialogflow CX - chatbot

    Posted 05-20-2022 10:14
    Hello everyone,
    I am creating a chatbot on Genesys Cloud integrated with Dialogflow CX.
    I would like to insert in my chatbot some quick replies (on Dialogflow CX, inside the custom payload).
    Can you help me?

    Thanks in advance,
    Serena.
    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels

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    Serena Spaccesi
    Indra Italia spa
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  • 2.  RE: Custom Payload in Dialogflow CX - chatbot

    Posted 05-22-2022 11:00
    DialogFlow CX with Genesys Cloud does not currently support quick replies, only these bots.  I strongly suggest you consider using Genesys Cloud Bot Flows instead.

    Currently supported bots:

    • Genesys Dialog Engine Bot Flows
    • Amazon Lex V1
    • Google Dialogflow ES
    • BYOB Connector
    • Nuance Mix

    Currently supported channel targets include:

    • Genesys Web Messenger
    • Facebook Messenger
    • Twitter DM
    • LINE
    • WhatsApp Messenger
    • Instagram


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Custom Payload in Dialogflow CX - chatbot

    GENESYS
    Posted 13 days ago
    Hi Serena,
    We updated our documentation to include Google Dialogflow CX support with Quick Replies, see here: https://help.mypurecloud.com/articles/work-with-quick-replies-in-bot-conversations/

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    Angelo Cicchitto
    Genesys - Employees
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