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  • 1.  Refresh Interval

    Posted 11-07-2023 09:46

    Can someone confirm the Performance Dashboards refresh rate ? I know they are usually real time but it takes sometime for data to be refreshed , what's that time ?


    #Reporting/Analytics

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    Ali Raza
    Individual Only Contact Account
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  • 2.  RE: Refresh Interval

    Posted 11-07-2023 12:11

    Hi Ali,

    You might get an official answer as well but the Real Time Views are based on streaming the data as opposed to traditional real time reports which generally refresh a query. So the refresh rate in this case is however long it takes from the event occurring and being captured by an API and passing it to Analytics for the update in the browser. That should be real time or in real terms sub second.



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    Richard Chandler
    Connect
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  • 3.  RE: Refresh Interval

    Posted 11-14-2023 12:57

    So i can say roughly 2-5 seconds ?



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    Ali Raza
    Individual Only Contact Account
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  • 4.  RE: Refresh Interval

    GENESYS
    Posted 11-15-2023 09:14

    Generally we call this "near real-time".  The system processes these notifications as fast as its able and the data will make it to the end user once all the systems along the chain have done their job.  The actual timing depends on the load on the region at the time, the lag on the user's internet connection, and the speed in which the user's machine can process the notification.



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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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  • 5.  RE: Refresh Interval

    Posted 11-26-2023 14:31

    Thanks Ryan.



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    Ali Raza
    Individual Only Contact Account
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