Hi Mate, will the action buttons be visible on each thread and will they then apply to the active thread or all.
Has there been any improvement on new thread notification:
Use case:
- Agent is not always aware of a new thread as there is no audible or visible indicator
Visible indicators could identify whether the thread has been replied to, read, forwarded, or new
If a reply message is active will this include new threads or only the history up to the thread being replied to?
If a new thread enters while replying to a previous thread and the new thread is not alerted or actioned before the interaction is ended, does the new thread still stay unactioned?
------------------------------
Charlotte Ellis
NTT New Zealand Limited
------------------------------
Original Message:
Sent: 06-08-2023 05:00
From: Mate Janos Foldi
Subject: Refreshed email component for agents Beta
Hi Community,
The beta registration is open for the updated Agent UI - email component.
This refresh is the first part of a wider facelift coming for the Agent UI.
The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.
- It will have feature parity with the current tool
- Will be cleaner and more user friendly
- better thread handling
- better visual hints
- Will deliver fixes to many known issues
- Will contain a few new smaller features.
#BetaAnnouncement
#NowRecruiting
------------------------------
Mate Foldi
Genesys - Employees
------------------------------