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  • 1.  Regarding "Canned Responses user interface enhancements"

    Posted 05-20-2024 02:24

    Regarding the Canned Responses user interface enhancements that was released on May 6th. 

    I can filter the library under responses which is great but if I edit one and save it. Instead of taking me back to responses with the filter still applied it takes me back to responses without the filter applied.

    Really poor user experience when you're updating more than 1 response in a library and I cannot see a reason why the filter would not stay?  


    Karl Beal
    Severn Trent Water

  • 2.  RE: Regarding "Canned Responses user interface enhancements"

    Posted 05-20-2024 19:19

    Many ideas from many moons ago have been directed at this behavior.  For such an intelligent product, it seems it can't even remember where you have been in the product.  For tracking, I added this idea for you:  Remember library filter for in Canned | Genesys Cloud Ideas Portal (

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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