thanks a lot karel ! I was able to establish something similar
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Ram Prashanth Muralikrishnan
Germany
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Original Message:
Sent: 03-04-2024 08:00
From: Karel Van de Velde
Subject: Reporting External from Genesys Cloud
Hi Ram,
You might also want to look at scheduled exports. Information is, of course, more limited than full JSON data. But it's fairly easy to pick up an export file of interactions, including participant data, and store it in an SQL DB.
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Karel Van de Velde
DDM Consulting NV
Original Message:
Sent: 03-01-2024 05:01
From: Ram Prashanth Muralikrishnan
Subject: Reporting External from Genesys Cloud
Hi All,
We have a recent requirement to visualize data outside of Genesys Cloud. Inorder to expedite this request, I would first of all like to brainstorm the ideas and look for suggestions. Currently, if the data visualization in Genesys if not compatible with our current root cause analysis and we need a better way to visualize the data on our own, the ways to move forward would be.
- Export the raw data via conversation APIs as JSON and aggregate it on our own to visualize in another application (qlick, powerBI or SAP BO).
- Integrate external applications directly to pull the data for visualization (not sure if thats possible or as easy as it sounds)
- Create an integration with AWS S3 for event bridge.
- Create a SQL DB from the JSON data.
- Integrate with third party applications (obviously but my least preffered).
The question is which of the above options might be less cumbersome and if there are any other methods to accompish this in a simpler way.
Appreciate any ideas.
#Integrations
#Reporting/Analytics
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Ram Prashanth Muralikrishnan
Germany
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