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In the Outbound agent script when a record pop-up to the agent, the agent could update the table columns. Is there any option to restrict them from updating the column or modifying it? basically, stop the agent to cross this out the information. Any advice, highly appreciate
If this is in the agent script, I would change the field type to a text field and not an input field. This would still display the data but make it so the agent is not able to change it at all/get rid of it etc.
Thanks Lawrence , This works for me.
Just wondering where did you change the value from input field to text field? I am using default outbound script, auto populating the 'Contact List Form' and I do not see an option here to set the data type. Please advise.
If you are using the default script, or the built-in Contact List Form form, the answer is no.
What you need to do is to build your Script page up manually, referencing the different columns as variables. If you do this, then for any fields where you merely want to show data, you can either use a Text box, or a disabled input box. For those you do want modified, you use a regular input.
FWIW, I think the Default Script / built in control is fine for initial testing and setup, but I wouldn't use it in anger.
Thought so!.. Thanks for confirming the same.
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