Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  reusable tasks

    Posted 04-02-2024 16:14
    Hello partners
     
    They know that it is because in an input flow, when reusable tasks are used with parameter passes when editing the flow, those parameters that are sent are being "deleted", let's say that the references are being lost. I currently have a case with CARE but I wanted to know if the same thing has happened to you
     
    Thank you!

    #ArchitectureandDesign

    ------------------------------
    Juan Ayala
    Promotora Kranon S.A. de C.V.
    ------------------------------


  • 2.  RE: reusable tasks
    Best Answer

    Posted 04-09-2024 23:07

    Not quite following you.  You say that with reusable task in a flow you are loosing the information?  You need to make sure that the data variable is set to Entire Flow instead of single task.  When you create them in your flow, you can type Flow.variablename and it should turn on the Entire Flow attribute for the variable.  If you don't, the data is only available for that task they are populated in.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources