I am looking to introduce the Tempo Mobile app to our agents and would like to be able to show them the Running Late feature.    I see in the documentation that the supervisor is notified via their inbox.  The piece I am struggling with is how the WFM team can get notified when a running late request is submitted.  What I have seen so far is that the only way we are notified is by the horizontal lines in the exceptions line.  Has anyone found a way to receive these notifications?

Thank you,

Brandi

Hi Brandi, 

A supervisor should be able to see Late notifications if they have these permissions :

Workforce Management : Adherence Explanation : View
Workforce Management : Adherence Explanation : Notify

When the role is assigned to the user, make sure it is in the context of a division that contains the Management Unit that the late user is in.  

I am looking to introduce the Tempo Mobile app to our agents and would like to be able to show them the Running Late feature.    I see in the documentation that the supervisor is notified via their inbox.  The piece I am struggling with is how the WFM team can get notified when a running late request is submitted.  What I have seen so far is that the only way we are notified is by the horizontal lines in the exceptions line.  Has anyone found a way to receive these notifications?

Thank you,

Brandi

Hey Joseph,

Thank you for sharing that however I'm not actually looking at it from the supervisor side, but from the WFM side.  I'm looking to understand how the WFM team is notified when a running late request is submitted.

Thank you,

Brandi

Hi Brandi, 

A supervisor should be able to see Late notifications if they have these permissions :

Workforce Management : Adherence Explanation : View
Workforce Management : Adherence Explanation : Notify

When the role is assigned to the user, make sure it is in the context of a division that contains the Management Unit that the late user is in.  

I am looking to introduce the Tempo Mobile app to our agents and would like to be able to show them the Running Late feature.    I see in the documentation that the supervisor is notified via their inbox.  The piece I am struggling with is how the WFM team can get notified when a running late request is submitted.  What I have seen so far is that the only way we are notified is by the horizontal lines in the exceptions line.  Has anyone found a way to receive these notifications?

Thank you,

Brandi