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Recently we have been noticing that our reps are not getting alerts in Genesys about their schedules. For example, they will go from on-queue time to a meeting in the middle of their day and used to receive a notification from Genesys alerting them of this meeting but now are not receiving a notification at all. This appears to have started roughly a week ago. Is anyone else experiencing this issue or have any idea what may be causing this issue?
There are a few things to check when considering why your agents may not be getting the out of adherence toast notifications:
If you have checked all of these things and it's still not working for you, please work with our support team to create a ticket and we will investigate.
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