Genesys Cloud CX

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  • 1.  Scheduled exports - running on incorrect days?

    Posted 08-18-2022 20:32

    Anyone else having a strange issue with scheduled exports running on the wrong days of the week?

    See below - both exports set for same scheduled days, with the time period being yesterdays data...

    But the Agent Status report runs on a Monday (15th and the week before the 8th) when it's supposed to run on a Tues (the 16th) to provide Mondays data




    #Reporting/Analytics

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    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
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  • 2.  RE: Scheduled exports - running on incorrect days?

    Posted 08-31-2022 13:56
    I have had this happen to me.  I have reports scheduled to run Tuesday - Saturday for yesterday's data and one of them keeps running on Sunday and skipping Tuesday.  I think it probably needs a Care ticket, I just haven't gotten around to it yet.

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    Nichole Conway
    State of Missouri - Family Support Division
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  • 3.  RE: Scheduled exports - running on incorrect days?

    Posted 09-01-2022 07:37
    We also have occasional issue with 'Agent Status' Scheduled exports and opened a ticket with the Customer Care.
    We got replay that there's ongoing issue with Scheduled exports and that Dev Team is fully aware of the situation.
    So far we didn't get any response about the estimation when the fix will be applied.
    Hope this information helps for you, but we still need to wait for a fix.

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    Раско Радојевић
    Rasko Radojevic
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  • 4.  RE: Scheduled exports - running on incorrect days?

    Posted 09-01-2022 08:23
    This is happening to us as well.

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    Judith Jimenez
    CURE Auto Insurance
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  • 5.  RE: Scheduled exports - running on incorrect days?

    GENESYS
    Posted 12 days ago
    Our development team announce on September3, 2022 that the fix for this issue had been released to production. Thus, reports should now be delivered on their scheduled days from the UI. This action required a bug fix.

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    Munehito 'Smiley' Suzuki
    Genesys - Employees
    Sr. Technical Support Engineer
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