Greetings,

I am trying to use a data action in a script to read a Genesys Data Table. This action works fine on its own and generates a list.

In the Architect I can use this action and parse it into a string for example. But when I try to use this list to populate a dropdown list my script fails to load.

It seems that the Dropdown function is not working properly when using a variable instead of creating a list yourself with hardcoded values/ Variables.

Has anyone tried this before?
If I can have a working example that would help. Or if anyone knows how to get some more data on troubleshooting a script?

The error I get with F12 is "values.map is not a function." which would suggest it does not accept a list of string?

Greetings,

I am trying to use a data action in a script to read a Genesys Data Table. This action works fine on its own and generates a list.

In the Architect I can use this action and parse it into a string for example. But when I try to use this list to populate a dropdown list my script fails to load.

It seems that the Dropdown function is not working properly when using a variable instead of creating a list yourself with hardcoded values/ Variables.

Has anyone tried this before?
If I can have a working example that would help. Or if anyone knows how to get some more data on troubleshooting a script?

The error I get with F12 is "values.map is not a function." which would suggest it does not accept a list of string?

#Implementation

------------------------------
Andrew Lagarde
KPN B.V.
------------------------------

In Architect when you supply the input, that converts the array to a string, with new line \n deliminated values by default. The Agent script however deals with comma separated values for it's arrays, because why would you want those to be consistent? As a result, if for the input variable in architect you do ToString(Task.ThiIsAnArray,",") Then it works in the Agent Script for the dropdowns.

I still think it is a bug, but will probably be a feature request for arrays to work with new lines instead of commas.

------------------------------
Anton Vroon

Original Message:
Sent: 02-16-2024 10:09
From: Andrew Lagarde
Subject: Script does not load

Greetings,

I am trying to use a data action in a script to read a Genesys Data Table. This action works fine on its own and generates a list.

In the Architect I can use this action and parse it into a string for example. But when I try to use this list to populate a dropdown list my script fails to load.

It seems that the Dropdown function is not working properly when using a variable instead of creating a list yourself with hardcoded values/ Variables.

Has anyone tried this before?
If I can have a working example that would help. Or if anyone knows how to get some more data on troubleshooting a script?

The error I get with F12 is "values.map is not a function." which would suggest it does not accept a list of string?

#Implementation

------------------------------
Andrew Lagarde
KPN B.V.
------------------------------

In Architect when you supply the input, that converts the array to a string, with new line \n deliminated values by default. The Agent script however deals with comma separated values for it's arrays, because why would you want those to be consistent? As a result, if for the input variable in architect you do ToString(Task.ThiIsAnArray,",") Then it works in the Agent Script for the dropdowns.

I still think it is a bug, but will probably be a feature request for arrays to work with new lines instead of commas.

------------------------------
Anton Vroon

Original Message:
Sent: 02-16-2024 10:09
From: Andrew Lagarde
Subject: Script does not load

Greetings,

I am trying to use a data action in a script to read a Genesys Data Table. This action works fine on its own and generates a list.

In the Architect I can use this action and parse it into a string for example. But when I try to use this list to populate a dropdown list my script fails to load.

It seems that the Dropdown function is not working properly when using a variable instead of creating a list yourself with hardcoded values/ Variables.

Has anyone tried this before?
If I can have a working example that would help. Or if anyone knows how to get some more data on troubleshooting a script?

The error I get with F12 is "values.map is not a function." which would suggest it does not accept a list of string?

#Implementation

------------------------------
Andrew Lagarde
KPN B.V.
------------------------------

Thanks, worked like a charm.

In Architect when you supply the input, that converts the array to a string, with new line \n deliminated values by default. The Agent script however deals with comma separated values for it's arrays, because why would you want those to be consistent? As a result, if for the input variable in architect you do ToString(Task.ThiIsAnArray,",") Then it works in the Agent Script for the dropdowns.

I still think it is a bug, but will probably be a feature request for arrays to work with new lines instead of commas.

------------------------------
Anton Vroon

Original Message:
Sent: 02-16-2024 10:09
From: Andrew Lagarde
Subject: Script does not load

Greetings,

I am trying to use a data action in a script to read a Genesys Data Table. This action works fine on its own and generates a list.

In the Architect I can use this action and parse it into a string for example. But when I try to use this list to populate a dropdown list my script fails to load.

It seems that the Dropdown function is not working properly when using a variable instead of creating a list yourself with hardcoded values/ Variables.

Has anyone tried this before?
If I can have a working example that would help. Or if anyone knows how to get some more data on troubleshooting a script?

The error I get with F12 is "values.map is not a function." which would suggest it does not accept a list of string?

#Implementation

------------------------------
Andrew Lagarde
KPN B.V.
------------------------------