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set priority consult transfer

  • 1.  set priority consult transfer

    Posted 04-18-2024 06:47

    After answering the call, in the case where the consult line goes to queue, the line that consults goes to priority = 0.

    Is there a way to increase the priority of the consult?

    If so, where should I go to fix it?


    #ArchitectureandDesign
    #Implementation
    #Integrations
    #Telephony

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    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
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  • 2.  RE: set priority consult transfer

    Posted 04-18-2024 14:08

    You would have to transfer to an Inbound Flow and then set the priority there when you place the call into the Queue.

    HTH



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    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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  • 3.  RE: set priority consult transfer

    Posted 04-18-2024 21:20

    Hi @Paul Simpson

    I have 10 queues to transfer, so I have to create 10 flows, 1 flow per 1 queue? 



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    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
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  • 4.  RE: set priority consult transfer

    Posted 04-19-2024 02:32

    Hi Nuttapong,
    if you want to avoid 10 copys of the flow, than you need to find a way to "send" variables to that flow. One possibility would be 10 "consult-buttons" (1 for each queue), that write the desired queue into the participant data of the call and read that information out in the flow. You could also work with 10 different DIDs, that the agents use for transfer, that are leading to that flow.

    Best
    Christoph



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    Christoph Domaschke
    CRONBANK AG
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  • 5.  RE: set priority consult transfer

    Posted 24 days ago

    Hi Christoph

    If you press Consult to queue and set In-queue flow as follows, will it help with priority or not?



    ------------------------------
    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
    ------------------------------



  • 6.  RE: set priority consult transfer

    Posted 24 days ago

    Hi Nuttapong,
    basically your flow should set the priority right. The "disconnect" however would kill the call. But I never tried it that way, so please test it. :-)


    Best regards
    Christoph



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    Christoph Domaschke
    CRONBANK AG
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