Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

Here is the week of 08/14

And here is the week of 08/07

Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

Is there some point where Genesys stops showing you your unplanned shrinkage numbers?

I think I may have figured it out.  Is it that, once you add in an unapproved shrinkage code, the differences become the same?

Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

Here is the week of 08/14

And here is the week of 08/07

Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

Is there some point where Genesys stops showing you your unplanned shrinkage numbers?

Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

Here is the week of 08/14

And here is the week of 08/07

Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

Is there some point where Genesys stops showing you your unplanned shrinkage numbers?

Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

Here is the week of 08/14

And here is the week of 08/07

Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

Is there some point where Genesys stops showing you your unplanned shrinkage numbers?

#Genesys Cloud CX
#WorkforceManagement
#Forecasting
#Scheduling

------------------------------
Gina Palmer
Papa, Inc.
------------------------------

@Jay Langsford, @Chuck Swain or @Tracy Vickers

Any update on this? Have a client experiencing the same situation right now: it is not taking into consideration the advanced shrinkage percentages that were input (8% in our case) some of the time or for some planning groups but is for others. 

------------------------------
Shelby Cronk
ConvergeOne, Inc.

Original Message:
Sent: 08-03-2023 19:52
From: Gina Palmer
Subject: Shinkage disappears when looking at Forecast w/Shrinkage

Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

Here is the week of 08/14

And here is the week of 08/07

Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

Is there some point where Genesys stops showing you your unplanned shrinkage numbers?

#Genesys Cloud CX
#WorkforceManagement
#Forecasting
#Scheduling

------------------------------
Gina Palmer
Papa, Inc.
------------------------------

Basis the screen snippets you have shared, it is safe to assume that these are intraday staffing numbers for two individual management units - lets call them A & B. 

I suspect that in the "A" management unit advance shrinkage values were zero when forecast and schedules were generated, hence forecast with & without shrinkage show the same values. While Advance Shrinkage in "B" management unit had 8% added before generating forecast & schedules.  Suggest reviewing if "A" management unit has advance shrinkage values, then re-generate forecast and schedules and review the outcome.  

If there are more than one management unit in a business unit, advance shrinkage should have values in all management units in order for it to be accounted for in forecast & schedule generation. 

Hope this helps.

@Jay Langsford, @Chuck Swain or @Tracy Vickers

Any update on this? Have a client experiencing the same situation right now: it is not taking into consideration the advanced shrinkage percentages that were input (8% in our case) some of the time or for some planning groups but is for others. 

------------------------------
Shelby Cronk
ConvergeOne, Inc.

Original Message:
Sent: 08-03-2023 19:52
From: Gina Palmer
Subject: Shinkage disappears when looking at Forecast w/Shrinkage

Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

Here is the week of 08/14

And here is the week of 08/07

Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

Is there some point where Genesys stops showing you your unplanned shrinkage numbers?

#Genesys Cloud CX
#WorkforceManagement
#Forecasting
#Scheduling

------------------------------
Gina Palmer
Papa, Inc.
------------------------------