Workforce Engagement Management

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  • 1.  Shinkage disappears when looking at Forecast w/Shrinkage

    Top 25 Contributor
    Posted 08-03-2023 19:52

    Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

    Here is the week of 08/14

    And here is the week of 08/07

    Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

    Is there some point where Genesys stops showing you your unplanned shrinkage numbers?


    #Genesys Cloud CX
    #WorkforceManagement
    #Forecasting
    #Scheduling

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    Gina Palmer
    Papa, Inc.
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  • 2.  RE: Shinkage disappears when looking at Forecast w/Shrinkage

    Top 25 Contributor
    Posted 08-10-2023 09:45

    I think I may have figured it out.  Is it that, once you add in an unapproved shrinkage code, the differences become the same?



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    Gina Palmer
    Papa, Inc.
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  • 3.  RE: Shinkage disappears when looking at Forecast w/Shrinkage

    Posted 11-23-2023 03:53

    Interesting observations!  I don't see the same outcome.  Instead, the staffing numbers in "Scheduled" row decreases when an activity code is added & published, while the forecast numbers with & without shrinkage remain same.



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    Gurunandan Kashyap Jn
    Unisys Corporation
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  • 4.  RE: Shinkage disappears when looking at Forecast w/Shrinkage

    Posted 08-11-2023 10:24

    We battled this issue for over a year and at some point they said they fixed a bug and it hasn't happened since. Following here and keeping an eye on our schedules!



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    Angela Robinson
    Senior Workforce Management Analyst
    Alcon Vision LLC
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  • 5.  RE: Shinkage disappears when looking at Forecast w/Shrinkage

    Posted 11-14-2023 08:53
    Edited by Tracy Vickers 01-08-2024 07:43

    @Jay Langsford, @Chuck Swain or @Tracy Vickers

    Any update on this? Have a client experiencing the same situation right now: it is not taking into consideration the advanced shrinkage percentages that were input (8% in our case) some of the time or for some planning groups but is for others. 

     


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    Shelby Cronk
    ConvergeOne, Inc.
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  • 6.  RE: Shinkage disappears when looking at Forecast w/Shrinkage

    Posted 11-23-2023 03:50

    Basis the screen snippets you have shared, it is safe to assume that these are intraday staffing numbers for two individual management units - lets call them A & B. 

    I suspect that in the "A" management unit advance shrinkage values were zero when forecast and schedules were generated, hence forecast with & without shrinkage show the same values. While Advance Shrinkage in "B" management unit had 8% added before generating forecast & schedules.  Suggest reviewing if "A" management unit has advance shrinkage values, then re-generate forecast and schedules and review the outcome.  

    If there are more than one management unit in a business unit, advance shrinkage should have values in all management units in order for it to be accounted for in forecast & schedule generation. 

    Hope this helps.



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    Gurunandan Kashyap Jn
    Unisys Corporation
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  • 7.  RE: Shinkage disappears when looking at Forecast w/Shrinkage

    Top 25 Contributor
    Posted 11-30-2023 20:32

    Thanks everyone!  The problem fixed itself. Looks like it was a glitch of some sort because I didn't change anything.  



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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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