I admit I've never done anything with the json file but it looks to contain pretty much the same information you get within the pcap. From the pcap perspective you can go with Wireshark to give a visual of the SIP session.
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Vaun McCarthy
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Original Message:
Sent: 06-28-2024 16:48
From: Reinoud de Lange
Subject: SIP Ladder diagram and call trace
Which tool can we use to visualize the SIP Diagnostics JSON file?
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Reinoud de Lange
DDM Consulting Nederland B.V.
Original Message:
Sent: 06-20-2024 14:04
From: Robert Wakefield-Carl
Subject: SIP Ladder diagram and call trace
Yes there are and here is what you need to setup that: SIP Diagnostics - Genesys Cloud Resource Center (mypurecloud.com)
Once you have the permissions, you will get a SIP Ladder and PCAP for each call in the Details tab. You can turn on Media Diagnostics as well at the trunk level.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-20-2024 13:17
From: Karthi Muthukrishnan
Subject: SIP Ladder diagram and call trace
Are there tools available to do SIP trace, SIP ladder diagrams for BYOC Cloud setup?
#SIP/VolP
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Karthi Muthukrishnan
kmuthukrishnan1@metlife.com
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