Skills, wrap-up codes and groups are not currently Division Aware.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-17-2023 12:31
From: Kim Holbrook
Subject: Skill Limits
Thank you Robert for the quick response. For #4, the 5000 limit, are you aware if that's per division?
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Kim Holbrook
Optum Technology, Inc
Original Message:
Sent: 05-17-2023 12:25
From: Robert Wakefield-Carl
Subject: Skill Limits
Here are the limits I am aware of:
1. Only 100 skills per agent
2. Maximum skills using FindSkill in Flow: 25
3. Maximum skill groups: 100
4. Maximum members in skill group: 5000
5. Maximum skill groups per agent: 50
As for max number of skills, I could not find anything.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-17-2023 11:20
From: Kim Holbrook
Subject: Skill Limits
New to the community and moving to CloudCX.
Is there a limitation to the number of skills per division/org?
#ArchitectureandDesign
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Kim Holbrook
Optum Technology, Inc
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