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  • 1.  Skill Limits

    Posted 05-17-2023 11:21

    New to the community and moving to CloudCX. 

    Is there a limitation to the number of skills per division/org? 


    #ArchitectureandDesign

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    Kim Holbrook
    Optum Technology, Inc
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  • 2.  RE: Skill Limits

    Posted 05-17-2023 12:26

    Here are the limits I am aware of:
    1. Only 100 skills per agent
    2. Maximum skills using FindSkill in Flow:  25
    3. Maximum skill groups:  100
    4. Maximum members in skill group:  5000
    5. Maximum skill groups per agent: 50

    As for max number of skills, I could not find anything. 





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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Skill Limits

    Posted 05-17-2023 12:32

    Thank you Robert for the quick response. For #4, the 5000 limit, are you aware if that's per division? 



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    Kim Holbrook
    Optum Technology, Inc
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  • 4.  RE: Skill Limits

    Posted 05-17-2023 12:36

    Skills, wrap-up codes and groups are not currently Division Aware.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 5.  RE: Skill Limits

    GENESYS
    Posted 11-30-2023 15:01

    For # 1, I think it is only up to 50 skills per user/agent?
    https://help.mypurecloud.com/articles/assign-skills-multiple-users/#:~:text=You%20can%20assign%20multiple%20skills,50%20skills%20to%20a%20user.



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    Rodolfo Sasabo
    Genesys - Employees
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