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  • 1.  SLA Credits

    Posted 05-20-2024 12:29

    Are SLA Credit by event (so if I have two downtime granting credit in a month I get twice the credit) or by month only ?


    Giancarlo Sassi
    Genesys - Employees

  • 2.  RE: SLA Credits

    Posted 05-20-2024 19:28

    It is a credit for the month if the SLA for that month is below four 9's.  Be sure whenever you have ANY issues, open a ticket with Genesys so they have it on file that you were affected by the outage.  

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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