Genesys Cloud - Main

Hi Everyone

My customer is looking to integrate social media direct messaging and want to explore the possibility of first servicing those interactions with a Bot.
Is this possible using Genesys Bot Flows please?  I'm not even going into whether it's a great customer journey 😊

Kind Regards
#ConversationalAI(Bots,AgentAssist,etc.)
#Omni-ChannelDesktop/UserInterface

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Philip Thys
British Telecommunications PLC
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Hi Phillip,

I will share my experience, it is not much really, we enable a WhatsApp in our organization just to test a simple bot flow (100% using Genesys Cloud native tools). So far, with WhatsApp you coud offer a menu to the customer then route the conversation to a queue or call a data action and do other actions. I have not tested with other social media channels like twitter or facebook yet.

Regards,
SG

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Saugort Garcia
Interacciones Inteligentes S.A.
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