Genesys Cloud CX

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  • 1.  software version 1.0.0.11920

    Posted 12-01-2022 11:30
    Hello, just wondering if anyone else had issues with the latest software version updating today to 1.0.0.11920 on your edges and the call center can't make or receive any phone calls. The call would be presented and immediately put the agent into Not Responding and the call couldn't be answered.
    The Enhancements and fixes just say Minor changes to support upcoming features - so really don't know what was in the version.
    I've rolled back to 1.0.0.11866 but need to figure out why this is happening. I have an case open with Genesys but they are investigating so just thought I'd ask.
    Thanks,
    #Routing(ACD/IVR)
    #Telephony

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    Kathy Weston
    Kodak
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  • 2.  RE: software version 1.0.0.11920

    Posted 12-09-2022 07:56
    I haven't had that, I have it on all my edges with no issues

    although we have had something strange since the previous release where the call keeps alerting even after connecting the softphone, not on all calls, it seems to be more around poor internet connections in my view

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    Andy Jackson
    Ten Lifestyle Management Limited
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